Our Story

The story behind Ascend Keyboards

At Ascend Keyboards, we have one goal: to bring you high quality, custom keyboards without getting your hands dirty; all at an affordable price. Every aspect of our products - from ordering, modification, and shipping - is crafted around a prestigious custom keyboard experience, without spending hours tuning and lubing whilst overspending. We want to bridge the gap between traditional gaming keyboards and custom keyboards at an affordable price. That's the Ascend promise.

Starting at Ascend from early 2022, I was always intrigued by how unique and competitive our products were, and how very tightly knit our community was. Our staff team (still) mostly consisting of students made logistical and operational tasks challenging but I have always been deeply humbled by the determination and passion shown by our staff and our customers alike. Our founder formed Ascend Keyboards, after a prolonged period of time spent treating it solely as a hobby, to provide a budget alternative to those wanting the custom keyboard experience without spending the time or money for a fully custom build, in hopes that more people will be able to enjoy these kind of products. That mission stays with us today.

Oscar Peterson

Managing Director of Ascend Keyboards

WORK PROCESS

Find out what happens when you order!

1. Place your order

First, once your order is reviewed, we either order necessary parts or take them out of our on hand inventory. This process tends to take around 1-3 business days.

2. Transport

Next, the items/parts then get shipped over to our facility in the United Kingdom. If the item is not in stock at the time of order, it will take around 14 days to arrive and get underway.

3. Assembly

Following this, we build the keyboard. This includes lubing switches; tuning stabilizers; adding case foam, and soldering. This is the most time intensive part labour wise and takes around 2-4 hours.

4. Shipping

Then, we package up the finished product and dispatch them using our couriers (Royal Mail and UPS). Deliveries to the EU/EEA take 1-3 days whilst the rest of the world takes 5-10 days.

5. Unboxing

Probably the most exciting moment of this journey for us and for you! As you unpackage your new keyboard, you feel true customisation and personalisation at your fingertips for the first time.

6. Support

We provide 24/7/365 customer support by email, live chat and through our community on our discord server. You can also use our contact number for billing inquiries on weekdays from 17:00-19:00 GMT.

What about the team?

Each keyboard is run through our team based largely in the United Kingdom. We are a small team of 10 people based all around the country. With a team of 4 experienced staff lubing and building the range of our modified item, 2 customer service members, and 3 admin and management staff. We ensure that each order is handled with care and is constructed with the highest degree perfection.

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