Do you have any questions?
Our customer service team is here to help you find what you need pre-sale, answer any questions you have or provide excellent aftercare.
Simply leave us a message with as much info as possible in the contact form on the right and we'll get back to you as soon as we can.
Call Us (Billing Only) | (+44) 01622 947077
Find the answers some frequently asked questions quickly. If you can't find exactly what you're looking for, please get in touch using the contact form above or by live chat.
Do you ship internationally?
Yes, we ship to most destinations in North America and Europe as well as select countries in Asia and Oceania. Shipping costs will be added at checkout. For orders outside of the UK, it is your responsibility to pay any necessary import duties or fees.
How long will it take to get my order?
It depends on where you are and what you order. For our bespoke (made to order) or custom products there can be a significant lead time involved - please check before purchase. For our stocked items, it can typically take up to 5-7 days within the UK and 6-14 internationally, however we ship orders as soon as we can in all cases and will inform you of delays.
Whats your cancellation policy?
We are quite flexible with our cancellation policy, and we will always seek to resolve any problems by offering alternatives and replacements primarily.
However, orders that include custom/bespoke products (specified in descriptions) cannot typically be cancelled after purchase.
You are usually able to cancel orders of stocked items unless they have already been shipped by getting in touch with out support teams.